Terms & Conditions
RioLeaf Ltd.
Effective Date: 01-07-2025
These Terms & Conditions (“Agreement”) apply to all transactions, quotations, sales, and services provided by RioLeaf Ltd. (“RioLeaf,” “we,” “our,” or “the Company”) to its customers (“Client,” “Customer,” “Buyer,” or “you”). By placing an order or engaging our services, you acknowledge and agree to the following:
Company Overview
RioLeaf Ltd. is a garment manufacturer and exporter based in Gazipur, Bangladesh, specializing in knitwear including T-shirts, hoodies, polos, joggers, and promotional wear. We provide OEM, ODM, private labeling, and full-package manufacturing services for global brands and wholesalers.
Order Acceptance & Confirmation
All orders must be confirmed in writing via email, signed purchase order (PO), or Proforma Invoice (PI).
A PI will be issued upon mutual agreement on pricing, lead time, specifications, and payment terms.
The Buyer is responsible for verifying product details before confirming the order.
Orders enter the production queue only after written confirmation and receipt of the agreed deposit.
Minimum Order Quantity (MOQ)
Custom production MOQ: 100 pieces per color per design.
Stock item MOQ: No MOQ for logo printing on ready-made stock products.
Fabric dyeing MOQ (cotton): 300 pieces per color. Polyester dyeing may be done at lower quantities via sublimation.
Product Customization
We offer branding, labeling, printing, embroidery, washing, packaging, and more.
Any artwork, logos, or tech packs must be provided in required formats (PDF, AI, PSD, etc.).
Minor color variation (±5%) is industry standard and shall not be considered a defect.
Sampling Policy
Sample development lead time is 7–10 working days after design and material confirmation.
Sampling charges may apply and vary by product type and customization.
Sample costs are refundable against confirmed bulk orders (minimum value applies).
Photos/videos of completed samples will be provided before physical shipment for approval.
Pricing & Quotations
Prices are quoted in USD (or BDT for local clients) and are based on order size, materials, finishing, and complexity.
All quotes are valid for 15 days unless otherwise agreed.
Prices may be subject to change due to fluctuations in raw material costs or exchange rates.
Payment Terms
Standard terms: 50% advance, 50% before shipment (unless negotiated otherwise).
Accepted payment methods: Bank Transfer (T/T), L/C (Letter of Credit), Mobile Banking (for local clients).
Delay in payment may affect delivery timelines.
Production & Delivery Timeline
Standard production time is 15–35 working days after sample approval and receipt of deposit.
Production timelines vary based on order volume, fabric lead times, and complexity.
Urgent or express production may be possible with a rush fee.
Shipping & Logistics
Shipping terms (FOB, CIF, DDP, EXW) will be defined in the PI.
Buyer is responsible for shipping costs, duties, taxes, and customs clearance unless agreed otherwise.
RioLeaf is not liable for delays caused by shipping carriers, customs, or force majeure events.
Quality Assurance
Products are inspected at multiple stages: raw material, cutting, stitching, finishing, and packing.
Non-conforming products are remade or repaired.
Acceptable defect margin in mass production is industry standard (2–3%).
Buyers are encouraged to inspect goods upon arrival and notify us within 7 days for any discrepancies.
Intellectual Property & Confidentiality
All brand logos, designs, and private labels shared by the buyer remain their intellectual property.
We will not share, reproduce, or distribute client-provided material without prior written consent.
We may use non-branded product photos for portfolio or marketing unless a confidentiality agreement is signed.
Force Majeure
We are not responsible for delays or non-performance due to circumstances beyond our control, including but not limited to natural disasters, political unrest, pandemics, customs delays, port closures, and labor strikes.
Limitation of Liability
Our liability is limited to the value of the goods invoiced. We are not liable for indirect or consequential damages such as loss of sales or reputational damage caused by product defects or late deliveries.
Cancellation Policy
Orders may be canceled before production begins. If materials are already procured, cancellation may incur a charge.
Once production begins, cancellation is not allowed except in special negotiated cases.
Dispute Resolution
Any disputes shall first be attempted to be resolved through mutual discussion and written communication.
If unresolved, legal proceedings shall be conducted under the jurisdiction of the courts of Dhaka, Bangladesh.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh.
